Project Description The Finnish Ministry of Finance has launched the Digitalisation and automation of life events and business events program to use life events as the new structure and mindset to digitalize public services and address the 2030 Digital compass (Digikompassi) goals. The program aims to define and digitalise approximately 40 of the most significant life event … Read more
Welcome to Urban drifters. This blog will highlight parts of our progress when creating an intervention from an insight. It will go through the steps we have discovered during our ideating sessions, and we will try to answer the difficult question of what an accessible travel chain actually is.
The public transport system in Finland has issues with working with each other. What is needed is to create a structure for collaboration. Together with the Ministry of Transport & Communications (LVM), Traficom, and the service providers HSL and VR, group 2A looks closer at how to achieve effective collaboration to ensure accessibility in the public transport system.
This blog picks up the problem framing stage around the ‘Dignified old age’ brief and explores further identifying a point of intervention and how to go about it reflectively. How could we solve multiple challenges we faced through strategic interventions that impact the whole system?
This post provides an overview of the reflections we are currently carrying out in the context of imagining a design intervention. Here I discuss about how we reframed our approach in order to emphasise the importance of self-reflection and how we used storytelling to convey a large amount of information in an accessible way. I then suggest that a possible part of the solution to this apparent structural problem may lie in a smaller scale intervention.
Using narratives is a practice we all constantly do. In this blog we will look into how service designers can facilitate a platform for both stakeholders and users, to create a more efficient and accessible future.
What are the current standards and objectives of digitized services? Do users and providers share the same expectations and goals? Group 1A members, in collaboration with DVV and the Finnish Ministry of Finance, investigate the existing service system to identify a leverage point where the needs of users and service providers can align.
This post explores the challenges of achieving universal accessibility in public transport, including the conflict between macro and micro-level implementation and barriers met at the micro-level. It highlights the importance of addressing systemic and individual barriers to create more accessible transport chains. What is required to achieve universal accessibility?
This blog post gives an insight into our analysis of the organizational environment of retirement. I talk about what it was like to deal with complexity, use systems thinking to question the obvious, and how not to let it overwhelm you.
What are the main issues in the present transport system? Which challenges will the service providers face in the future? How should public travel chains be in the future? In the last three weeks, we collaborated with national and local service providers, user associations and municipalities to answer these questions.