‘Design for Government (DfG)’ is a 12-ECTS practice-based course within Aalto University’s multi-school Creative Sustainability master’s program. Each year, course leaders invite Finnish ministries, public service agencies, and regional and municipal administrations to work together with our students on 2-3 contemporary national-level policy challenges in Finland.
Projects are formulated as briefs, which serve as the basis for in-depth, practical development by 24-36 master’s students each year. Students apply to the course from across Aalto and other Finnish universities (through Finland’s “JOO” Flexible Study Rights Agreement). Each cohort includes a diversity of backgrounds and disciplines across design, the arts, architecture, real estate, business, engineering, chemistry, futures research, and the social sciences.
History
DfG was founded during the academic year 2014–2015 with the mission of developing and demonstrating design competencies in the Finnish government. The course is situated as part of an international wave of interest in creative innovative approach to policy design, which is evident for example in the proliferation of design and innovation labs in government – notable examples include the Strategic Design Unit at the Finnish Innovation Fund, Sitra (also known as Helsinki Design Lab), Inland Design at the Finnish Immigration Service, the Policy Design Lab and Behavioural Insight Team in the UK, the MindLab in Denmark, and the Public Policy Lab in New York City.
Founded by designer and researcher Seungho Park-Lee, with architect Hella Hernberg and service designer Juha Kronqvist, the course was later led and developed by Professor Ramia Mazé (2016 – 2020) and then by Professor Núria Solsona Caba (current course director, since academic year 2020-21). The teaching team and guest lecturers bring a wide range of research and practice expertise across disciplines to the course. Additionally, DfG participates in building research- and practice-based communities with other like-minded institutions, such as the independent think tank Demos Helsinki, the ORSI Research consortium, or Työ 2.0 Lab, to advance our efforts to bring design to the government agenda.
You can check the projects developed during the course from 2014 to 2021 here.
The DfG Design Approach
In DfG, we look at policy change as a problem-framing and -solving activity, jumping between two spaces: the problem space and the solution space, with one informing the other, but always in this order.
Core to this is a mix of design approaches: human-centred, systems thinking, and behaviour-based design. Firstly, we start from a position of empathy to understand policy change as a phenomenon with different meanings and implications for key actors – or “users” in our vocabulary – representing diverse realities; second, we identify leverage points by analysing the network of relationships and incentives from a systems perspective; and finally, we design interventions that could have systemic impact with least effort that are informed by behaviour insight.
In particular, the use of qualitative methods, visual language, and a systems view, along with a collaborative and experimentation-oriented mindset, constitutes both the challenge and the value of adopting a design approach in government and policymaking.
Qualitative research with ethnography-inspired methods
First, in the problem-framing space, we aim to gain a comprehensive understanding of the causes and consequences of a policy change. We gather data through fieldwork visits and semi-structured interviews, combined with other ethnography-inspired methods, such as observations and design probes. The aim is to identify what constitutes a problem worth solving by gathering insights from different user groups, service actors, and subject-matter experts. Making sense of the gathered data is conducted using inductive logic, in which stakeholders are invited to participate in creating collective meanings that represent a mix of perspectives.
A systems view of government with system models
Systems thinking shows that areas for intervention can have varying levels of impact due to their connectedness and complexity. Using a systems model or developing a systemic picture of a policy change helps make an informed decision about where change is needed, at what level, and which types of policy instruments. The act of creating a systems model itself is a part of an inductive analytical process that helps understand policy as a system of interdependencies and identify what needs to be changed.
New type of instruments, interventions informed by behavioral insight
Behavioural insight capitalises on the principles of psychology, where unconscious human behaviours or “biases” can be used to “nudge” people and society towards a desired direction without forcing them to do so. Popularised by the rise of behavioural economics, the wide-ranging applications of psychology in large-scale government intervention provide alternative materiality for design interventions and bring an experimental mindset, such as the application of randomised controlled trials in policymaking processes. Examples of this include experiments conducted by the UK government in partnership with the Behavioural Insights Team, in which different messages were used in tax return letters to nudge citizens to pay their taxes on time. This low-cost, behaviourally informed action resulted in millions of pounds in savings over a short period.
Teaching Team
Núria Solsona
Núria joined DfG in 2019 and has been course leader since 2020. She is a University lecturer at the Aalto University (ARTS), Department of Design. At Aalto, Núria teaches the practice of design in policy-making, service development, and service innovation in real-life projects in collaboration with commercial and non-commercial partners. Previously she worked in the UK and Finland as a service design consultant helping international organisations across industries develop internal customer-centered capabilities for (digital) service development .
Marco Steinberg
Marco joins the DfG teaching team in 2024. He is a Professor of Practice at Aalto University (ARTS), Department of Design, advancing strategic design as an approach to complexity and large-scale socioeconomic change. Marco is founder of Snowcone & Haystack, a strategic design practice focused on helping governments and leaders innovate. He works on issues of development, transformation, and institutional innovation. Previously he has was Director of Strategic Design at the Finnish Innovation Fund (Sitra) and Associate Professor at the Graduate School of Design at Harvard University.
Natalia Villaman
Natalia joined the DfG teaching team in 2022. She is a designer, (inter)cultural mediator of political processes by background, and alumni of DfG 2019. Currently a doctoral researcher at the University of Helsinki at the Faculty of Social Sciences, her research addresses the need for higher political efficacy within democratic participation, emphasising the pivotal role of facilitation for citizen competence. At Aalto, she oversees teacher collaboration and pedagogical approaches at the Aalto University Summer School and is a thesis advisor for the MA in Creative Sustainability (ARTS).
Previous and occasional teachers
Taneli Heinonen
Taneli Heinonen is an independent consultant who helps clients understand people as social and cultural beings rather than mere numbers on a spreadsheet. He also teaches methods of service design and ethnographic customer insights at Laurea University of Applied Sciences. He’s previously worked for a strategy consultancy, Gemic, and a service design agency, Diagonal (currently known as Hellon).
www.taneliheinonen.com
Hella Hernberg
Hella has been a core teacher of DfG between 2014-2018 and back now in 2022. She is an architect and designer who runs Urban Dream Management, a strategic design practice striving towards creative and sustainable cities. She is currently pursuing doctoral studies at Aalto University‘s Department of Design.
Anni Leppänen
Anni Leppänen tutor for DfG 2021 and 2019, visiting lecturer, and alumni of DfG 2015. Anni has been working as a strategic designer in Finnish government digital transformation at D9 team and Tax Administration, now she works at the City of Helsinki. https://twitter.com/annilepp
Idil Gaziulusoy
Idil is a visiting lecturer in DfG on the topic of systems thinking and change. She is Professor of Sustainable Design at the Department of Design, Aalto University, and a pioneer in the emerging area of design for sustainability transitions. https://people.aalto.fi/idil.gaziulusoy
Ramia Mazé
Ramia Mazé has been DfG course leader between 2015 – 2020. As Professor of New Frontiers in Design at Aalto University, she specialized in the critical and participatory design of systems, services and products that alter social practices and public life. Previously, Sweden, she worked at Konstfack University College, at KTH Royal Institute of Technology, and at the national PhD school Designfakulteten. She has led several major interdisciplinary and international research projects and has worked as a professional designer in the EU and US.
Juha Kronqvist
Juha has been a core teacher of DfG between 2014-2017. He is a senior service designer at Hellon, and he frequently gives lectures at Aalto University. www.juhakronqvist.fi
Seungho Lee
Seungho Lee was a teacher in DfG from 2014-2019. While he was a designer and researcher residing in Helsinki, he initiated the Design for Government course. As a designer, he worked for the strategic design unit at the Finnish Innovation Fund Sitra and as an associate for the nordic think tank Demos Helsinki. He is currently completing his doctoral studies at Aalto University. www.seungholee.com
Tania Rodriguez
Tania Rodriguez is a visiting lecturer on the DfG course. She is a part of Aalto University‘s Visual Communication Design doctoral research group. Her research focuses on second language learning through design methods to foster independent and sustainable learning. tania.rodriguez@aalto.fi
Teaching Assistants
Paul Grandchamp, teaching assistant 2026
Sara Rynefors, teaching assistant 2025
Xinyu Zhang, teaching assistant 2023
Azalia Latorre Latorre, teaching assistant 2022
Tessa Dean, teaching assistant 2021
Eeva Lehto, teaching assistant 2020
Riina Ruus-Prato, teaching assistant 2019
Petra Leino, teaching assistant 2018
Emma Berg, teaching assistant 2017
Paula Karlsson, teaching assistant 2016