Creating Something Tangible for Appreciation

Looking at TE-offices, KELA´s and municipalities civil servants, caseworkers, through the exercises at the DfG-course, storytelling, storyboarding and scenarios. From this work finding that appreciation could be the key of solving well-being issues and figuring out what kind of actions appreciation could be and how this can effect the reform and unemployment rate in Finland.

From Topdown Flow to Peer Collaboration

This blog post explores our process of moving from the 3 main identified problem areas into some possible interventions. It is described how different frameworks allowed us to identify desired scenarios, in which learning happens collaboratively among peers rather than from a top-down approach. Some potential solutions are explored.

The Cosmic Horror of Finnish Bureaucratic Iceberg

Finnish design project provided by the Ministry of Finance focusing on solving the needs of the public servants (in Kela, TE offices and municipalities) involved in the transition from the 15 TE offices to 309+ municipalities due to the TE services reform 2024, via people-centric and public strategy renewal ideas.

Identifying the nuts and bolts of a large scale employment services reform

These past two weeks we focused on unearthing challenges, triumphs and expectations with on-the-ground employees from different organisations which are a part of the TE2024 reform and identifying challenging areas where we can intervene. So far we have outlined three main problem segments that resurfaced often when discussing different reform activities.

A system based on the needs of international jobseekers

During the second phase of our project on the TE2024 reform, we mainly focused on analysing our interview data. The most important insight we gained is that international jobseekers have very specific needs during the different steps of their journey. How well these needs are being met translates back to their personal relation with the formal employment services.

Getting comfortable with not knowing everything or designing for Finnish public services

This blog post reports on the work-in-progress within the DfG course! The post is written by group 2C dealing with the Ministry of Finance’s brief on Orchestrating public governance in employment services (TE2024) by focusing on the public servants’ needs in the new reform model. The group includes Sanne van der Linden from Creative Sustainability … Read more

Exploring the path to human-centered employment services

What does a human-centered employment services reform look like? In this blog Group 2A reflects on their starting points on a journey to understand a government reform with all its stakeholders, and explores how applying a human-centered lens influences how we see both the bigger picture and details.

Did someone say… Design for Finnish public governance-in-employment services for 2024-in 14 weeks?

Finnish design project provided by the Ministry of Finance focusing on solving the needs of the public servants (in Kela, TE offices and municipalities) involved in the transition from the 15 TE offices to 309+ municipalities due to the TE services reform 2024, via people-centric and public strategy renewal ideas.