This blog post explores our process of moving from the 3 main identified problem areas into some possible interventions. It is described how different frameworks allowed us to identify desired scenarios, in which learning happens collaboratively among peers rather than from a top-down approach. Some potential solutions are explored.
As a third update from the DfG course project, we will open our process working towards meaningful design intervention. Since the last post, we have moved from defining the problem to ideating the solution for improving the international jobseekers’ experience.
Finnish design project provided by the Ministry of Finance focusing on solving the needs of the public servants (in Kela, TE offices and municipalities) involved in the transition from the 15 TE offices to 309+ municipalities due to the TE services reform 2024, via people-centric and public strategy renewal ideas.
These past two weeks we focused on unearthing challenges, triumphs and expectations with on-the-ground employees from different organisations which are a part of the TE2024 reform and identifying challenging areas where we can intervene. So far we have outlined three main problem segments that resurfaced often when discussing different reform activities.
During the second phase of our project on the TE2024 reform, we mainly focused on analysing our interview data. The most important insight we gained is that international jobseekers have very specific needs during the different steps of their journey. How well these needs are being met translates back to their personal relation with the formal employment services.
This blog post reports on the work-in-progress within the DfG course! The post is written by group 2C dealing with the Ministry of Finance’s brief on Orchestrating public governance in employment services (TE2024) by focusing on the public servants’ needs in the new reform model. The group includes Sanne van der Linden from Creative Sustainability … Read more
What does a human-centered employment services reform look like? In this blog Group 2A reflects on their starting points on a journey to understand a government reform with all its stakeholders, and explores how applying a human-centered lens influences how we see both the bigger picture and details.
Finnish design project provided by the Ministry of Finance focusing on solving the needs of the public servants (in Kela, TE offices and municipalities) involved in the transition from the 15 TE offices to 309+ municipalities due to the TE services reform 2024, via people-centric and public strategy renewal ideas.
Find out more about the projects for Design for Government 2022 at Aalto University, School of Arts, Design and Architecture.
Project description Transformations in our society necessitate parallel transformation in civil servants’ work practices, cultures and roles. Responsive and effective and trustworthy policy-making today (in the ‘post-truth’ era) requires a high degree of awareness, collaboration, agility and trust within diverse ‘ecosystems’ of stakeholders working together across sectors towards common societal challenges and goals. This paradigm … Read more