When putting together the puzzle, we are always trying to find a special piece from tons of them, the perfect one, the one with semi-round shapes to reach in all four directions. When thinking about our proposal for having accessible travel chains, we Urban Drifters felt were putting together a large puzzle.
The public transport system in Finland has issues with working with each other. What is needed is to create a structure for collaboration. Together with the Ministry of Transport & Communications (LVM), Traficom, and the service providers HSL and VR, group 2A looks closer at how to achieve effective collaboration to ensure accessibility in the public transport system.
This post provides an overview of the reflections we are currently carrying out in the context of imagining a design intervention. Here I discuss about how we reframed our approach in order to emphasise the importance of self-reflection and how we used storytelling to convey a large amount of information in an accessible way. I then suggest that a possible part of the solution to this apparent structural problem may lie in a smaller scale intervention.
What are the current standards and objectives of digitized services? Do users and providers share the same expectations and goals? Group 1A members, in collaboration with DVV and the Finnish Ministry of Finance, investigate the existing service system to identify a leverage point where the needs of users and service providers can align.
Looking at TE-offices, KELA´s and municipalities civil servants, caseworkers, through the exercises at the DfG-course, storytelling, storyboarding and scenarios. From this work finding that appreciation could be the key of solving well-being issues and figuring out what kind of actions appreciation could be and how this can effect the reform and unemployment rate in Finland.
This blog post explores our process of moving from the 3 main identified problem areas into some possible interventions. It is described how different frameworks allowed us to identify desired scenarios, in which learning happens collaboratively among peers rather than from a top-down approach. Some potential solutions are explored.