Getting comfortable with not knowing everything or designing for Finnish public services

This blog post reports on the work-in-progress within the DfG course! The post is written by group 2C dealing with the Ministry of Finance’s brief on Orchestrating public governance in employment services (TE2024) by focusing on the public servants’ needs in the new reform model. The group includes Sanne van der Linden from Creative Sustainability … Read more

Exploring the path to human-centered employment services

What does a human-centered employment services reform look like? In this blog Group 2A reflects on their starting points on a journey to understand a government reform with all its stakeholders, and explores how applying a human-centered lens influences how we see both the bigger picture and details.

Did someone say… Design for Finnish public governance-in-employment services for 2024-in 14 weeks?

Finnish design project provided by the Ministry of Finance focusing on solving the needs of the public servants (in Kela, TE offices and municipalities) involved in the transition from the 15 TE offices to 309+ municipalities due to the TE services reform 2024, via people-centric and public strategy renewal ideas.

Civil Servant 2.0: Future Work of Civil Servants

Project description Transformations in our society necessitate parallel transformation in civil servants’ work practices, cultures and roles. Responsive and effective and trustworthy policy-making today (in the ‘post-truth’ era) requires a high degree of awareness, collaboration, agility and trust within diverse ‘ecosystems’ of stakeholders working together across sectors towards common societal challenges and goals. This paradigm … Read more

Empowering Citizens through Artificial Intelligence

Project description Finland is currently undergoing a profound digital transformation. The Ministry of Finance is preparing a national program for artificial intelligence (AI) at the same time as national information policy and a new Information Management Act are underway. Through such initiatives, significant growth in GDP and employment are projected. Goals for AI encompass and reach beyond … Read more