Using narratives is a practice we all constantly do. In this blog we will look into how service designers can facilitate a platform for both stakeholders and users, to create a more efficient and accessible future.
What are the current standards and objectives of digitized services? Do users and providers share the same expectations and goals? Group 1A members, in collaboration with DVV and the Finnish Ministry of Finance, investigate the existing service system to identify a leverage point where the needs of users and service providers can align.
This post explores the challenges of achieving universal accessibility in public transport, including the conflict between macro and micro-level implementation and barriers met at the micro-level. It highlights the importance of addressing systemic and individual barriers to create more accessible transport chains. What is required to achieve universal accessibility?
This blog post gives an insight into our analysis of the organizational environment of retirement. I talk about what it was like to deal with complexity, use systems thinking to question the obvious, and how not to let it overwhelm you.
What are the main issues in the present transport system? Which challenges will the service providers face in the future? How should public travel chains be in the future? In the last three weeks, we collaborated with national and local service providers, user associations and municipalities to answer these questions.
This post will present to you the research process we have carried out over the past four weeks, in which we have sought to better understand the transport system, tracing the interweaving of its network together with stakeholders.
Where do policy and design meet? How different or similar are their processes? And how can design help policy to suit “human scale”? These are some of the questions that have arisen during the first two weeks’ discussions and reflections on the Design for Government course.
A dignified old age and the retirement event have several connections we had to discover. Our group’s objective over the previous three weeks has been to comprehend the perspective of retired people through field research and identify the critical life events that lead to being dignified and how digitalisation influences it as a tool.
This first blog post is an invitation to join our journey on the path of public transport chains and accessibility! You will hear about our research, understandings, activities, and questionings related to the topic.
Designing an accessible travel train requires empathy, as well as understanding diverse narratives and perspectives. Service providers’ will play a crucial role in the project’s success. However, there may be a discrepancy in understanding among organizations due to the complex context. Figuring out a dynamic system keeping users’ evolving needs in mind is necessary.