What are the current standards and objectives of digitized services? Do users and providers share the same expectations and goals? Group 1A members, in collaboration with DVV and the Finnish Ministry of Finance, investigate the existing service system to identify a leverage point where the needs of users and service providers can align.
This post explores the challenges of achieving universal accessibility in public transport, including the conflict between macro and micro-level implementation and barriers met at the micro-level. It highlights the importance of addressing systemic and individual barriers to create more accessible transport chains. What is required to achieve universal accessibility?
What are the main issues in the present transport system? Which challenges will the service providers face in the future? How should public travel chains be in the future? In the last three weeks, we collaborated with national and local service providers, user associations and municipalities to answer these questions.
A dignified old age and the retirement event have several connections we had to discover. Our group’s objective over the previous three weeks has been to comprehend the perspective of retired people through field research and identify the critical life events that lead to being dignified and how digitalisation influences it as a tool.
Designing an accessible travel train requires empathy, as well as understanding diverse narratives and perspectives. Service providers’ will play a crucial role in the project’s success. However, there may be a discrepancy in understanding among organizations due to the complex context. Figuring out a dynamic system keeping users’ evolving needs in mind is necessary.